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Why Close Your Account?
If you want to close your TurboWins account, several options are available. You can take a temporary break (24 hours, 7 days, 30 days), permanently deactivate the account, or activate self-exclusion for a fixed period (up to 5 years). All options can be triggered from your account settings or by contacting customer support.
Closing your account is a responsible step that helps you maintain control over your gambling. You may want to do this because you feel you are spending too much time or money, because you want a break, or because gambling is no longer enjoyable. Whatever the reason, the process is straightforward.
Temporary Break (Cool-Off)
A cool-off period temporarily blocks your account. During this time you cannot log in or play. Most casinos offer cool-off periods ranging from 24 hours to 6 weeks. This is a good option if you want to step back without permanently closing your account.
After the cool-off period ends, your account is automatically reactivated unless you have requested a longer exclusion. Any bonuses and active promotions are typically frozen during the period. Use this time to evaluate your gambling habits before returning to play.
Self-Exclusion
Self-exclusion is a longer-term block, usually from 6 months to 5 years. During this period your account cannot be reactivated even if you request it, providing stronger protection for players who struggle to control their gambling.
UK players can also register with GAMSTOP, which self-excludes you from all UKGC-licensed sites for 6 months, 1 year or 5 years. Note that international operators covered by turbo-winss.com are not UKGC-licensed and are not covered by GAMSTOP. Read more on our responsible gambling and gambling help pages.
Steps to Close Your Account
Steps to close: 1) Log in to your account, 2) Go to "Account settings", 3) Select "Responsible gambling", 4) Choose "Close account" and the duration, 5) Confirm with your password. Before closing, make sure to withdraw any remaining balance. Active bonuses will be forfeited.
As an extra precaution, remove any saved payment methods before closing and delete casino apps from your phone. Consider blocking gambling websites in your browser to reduce the temptation to open a new account elsewhere.
Important Considerations
Closing your account at one casino does not block you at others. If you play at multiple platforms, you must submit a separate request at each. Consider your financial situation as well. If gambling has led to debts, seek free financial advice from organisations such as the National Debtline or Citizens Advice.
If gambling is becoming a problem, do not wait. Contact GamCare on 0808 8020 133 (free, confidential, 24/7) or visit BeGambleAware.
After Closing Your Account
After your account is closed, identify the triggers that led you to gamble. Seek alternative activities that bring you enjoyment, such as sport, hobbies or social events. Talk to friends or family about your decision. Openness about your situation builds a support network around you.
Further Resources
Visit our gambling help page for a full list of UK support organisations. Read our responsible gambling page for tools and tips. For information on how we handle your data, see our privacy policy.